Have you got any questions about JustEXW Shop? Here are answers to some of the most Frequently Asked Questions. You can easily search among all FAQ’s and ask questions if you cannot find an answer.

These are the frequently asked questions:

Can I get a refund on a template?

Once you have acquired an Excel template, you cannot return it. For this reason we advice you to analysis each model thoroughly and see if it contains everything that you require before ordering from our shop.

The images that are shown on Justexw are very accurate and therefore it is very difficult for a template not to reach your expectation. Once you have downloaded the template you are free to use it and modify it as much as you want.

We will only make a refund if there is an error in the order or any problems arise.

Right of Withdrawal
The right of withdrawal entitles you to return the confirmed order without needing to justify your decision. You have 14 calendar days from the next day of the delivery day.
The right of withdrawal shall not be applicable to digital content which is not provided in a physical format and when the execution starts with your prior express consent knowing that you shall forfeit consequently the right of withdrawal.
Thus, we inform you that this right shall not be applicable to the products sold on the Website as they are digital content.

In what format can I download the Excel templates?

All the Excel templates from our website are prepared in a .xlsm format. In this way when you download it, you can fill it in using Microsoft Excel.

Once I have made the payment, how do I download the Excel Template?

Once you have made the payment, you will receive a confirmation email which will include a green link with the downloaded Excel template or other products that you have purchased.

Only click on this link and your template will download directly.

What happens if I never get the confirmation email?

If you don’t receive the email, first check your spam file. If it isn’t there you can access your Justexw account. You should click on the top of the page, in the top right on the “My account” link and fill in your data. You with then see on the following menu that you can see all your downloads.

If you did not create an account when you purchased the Excel template, you can write us to: info@justexw.com. We will resend the download link.

Which method of payment can I use?

You can use PayPal or Credit Card to pay for your Excel template. All you need to do is choose the option you wish to use at the checkout and click “buy”.

Are there any extra costs?

No. The price of each Excel template is marked on each product page and you will not be charged extra. We do not charge shipping or management.

How can I resolve any issues during the billing process?

Justexw will be available throughout the whole billing process and after in order to solve any issues related with our products.

If you write to us at info@justexw.com you will always receive our help.

How do I access my account?

In order to access the My account section in Justexw, you should use the information that you used during your purchase, in the ‘billing information section.’ In order to create an account on our website and to access your downloads you must first tick the “Create an account option?” at the end of the billing page.   

Click continue with the boxed ticked and you will be able to create an account with a username and a password.